Shipping Policy

1. Shipping Options & Delivery Times

Domestic Shipping (Within India)

Service	Delivery Time	Cost
Standard	5-7 business days	₹50
Express	2-3 business days	₹150
Free Shipping	5-7 business days	FREE on orders over ₹2000

International Shipping (Coming Soon!)

Region	Delivery Time	Starting From
USA & Canada	7-14 business days	₹1200
Europe	10-15 business days	₹1400
Asia Pacific	8-12 business days	₹1000
Middle East	7-10 business days	₹900

2. Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Handling Time

Each handmade product requires careful preparation before shipping:

• Leather journals: 2 business days for conditioning and quality check
• Handbound books: 3 business days for final inspection
• Custom orders: Additional 3-5 business days for personalization

Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. If you haven't received your tracking information within 5 business days, please contact us at help.artfulwords@gmail.com.

3. Shipping Restrictions

Due to the nature of our handmade products, we currently cannot ship to the following countries:

• North Korea
• Syria
• Crimea Region

Customs & Import Taxes

International customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. For more information, please contact your local customs office.

4. Delayed or Lost Packages

While we make every effort to ensure your order arrives on time, delivery delays can occasionally occur due to factors beyond our control.

If Your Package Is Delayed

Please allow the following additional time before contacting us:

• Domestic orders: 3 business days beyond estimated delivery
• International orders: 7 business days beyond estimated delivery

Lost Packages

If your tracking information shows that your package was delivered but you have not received it, please:

• Check with neighbors or your building manager
• Verify the shipping address in your order confirmation
• Wait 24 hours as packages may be marked delivered before arrival
• Contact your local post office with the tracking number

If the package is confirmed lost, we will work with you to resolve the issue, which may include reshipping the items (if available) or issuing a refund.

5. Special Circumstances

Holiday Shipping

During peak holiday seasons (November-January), please allow additional processing time (up to 5 business days) due to high order volume.

Weather Delays

Severe weather conditions may delay shipments. We will notify affected customers if significant delays are anticipated.

COVID-19 Impact

Some shipping carriers may experience delays due to ongoing pandemic-related restrictions. We appreciate your patience and understanding.

6. Contact Us

For questions about our shipping policy or to check on your order status, please contact us:

• Email: help.artfulwords@gmail.com
• Phone: +91 90604 47034 (Mon-Sat, 10AM-6PM IST)
• Mail: Cox Town, Frazer Town, Bangalore, Karnataka - 560005